No Refunds Policy: All payments made to SpartaDesign360 are non-refundable once work has commenced. By engaging our services and making payment, you agree to the terms outlined in this policy.
1. General Policy
SpartaDesign360 provides custom digital services including website design, content creation, SEO, branding, and digital marketing. Due to the nature of custom creative and digital work, all sales are final and no refunds will be issued once a project has begun.
Before any work begins, we conduct an initial consultation to ensure we fully understand your requirements and you understand the scope of our services. Payment constitutes acknowledgment and acceptance of this refund policy.
2. Project Delivery and Review Process
Our standard project workflow includes the following checkpoints:
- 1Initial CheckAfter initial delivery, you will review the work and provide feedback. We will address reasonable revision requests within the agreed scope.
- 2Revision RoundBased on your feedback, we complete revisions and deliver the updated work for final review.
- 3Final DeliveryThe completed project is delivered and final payment (if applicable) is due upon delivery.
- 42-Day Review WindowYou have 48 hours (2 calendar days) from the date of final delivery and final payment to review the completed work and request any minor adjustments.
3. The 2-Day Final Review Window
After final payment is received and final deliverables are provided, the client has 2 calendar days (48 hours) to review all work and communicate any change requests to SpartaDesign360. After this window expires, all work is considered approved and accepted, and no further changes, adjustments, or refunds will be provided.
Change requests submitted within the 2-day window must be:
- Within the original agreed project scope
- Minor adjustments (e.g., text corrections, color tweaks, image swaps)
- Communicated in writing via email to info@spartadesign360.com
Requests for new features, additional pages, or scope changes outside the original agreement are not covered under the 2-day review window and will be quoted separately.
4. Circumstances Where No Refund Is Issued
- Work has commenced after payment is received
- The 2-day review window has expired after final delivery
- Client is dissatisfied with the creative direction after approving initial concepts
- Client fails to provide required content, assets, or feedback in a timely manner causing project delays
- Client changes their mind about the project after work has begun
- Third-party service disruptions (hosting, domain registrars, payment processors, etc.)
- Client has already used, published, or launched the delivered work
5. Exceptional Circumstances
In rare cases where SpartaDesign360 is unable to deliver the agreed services due to circumstances entirely within our control, we may at our sole discretion offer a partial credit toward future services. This is not a guarantee of refund and will be evaluated on a case-by-case basis.
6. Dispute Resolution
If you have a concern about your project, please contact us first at info@spartadesign360.com or message us on WhatsApp. We are committed to resolving issues professionally and will make reasonable efforts to address legitimate concerns within the scope of the original agreement.
7. Payment Disputes and Chargebacks
Initiating a chargeback or payment dispute without first contacting us is a violation of this agreement. In the event of an unwarranted chargeback, we reserve the right to provide all project documentation, communications, and this signed policy to the payment processor to dispute the claim. We may also pursue recovery of outstanding amounts through available legal remedies.
8. Contact
- Email: info@spartadesign360.com
- Website: spartadesign360.com